Last updated: October 21, 2026

1. General Provisions

1.1. This Privacy Policy (hereinafter referred to as the "Policy") defines the procedures for collecting, processing, using, storing, transferring, and protecting the personal data of users of the DIANGE online store, available at https://diange.com.ua (hereinafter referred to as the "Website").

1.2. The personal data controller is DIANGE Limited Liability Company (DIANGE LLC), company registration code (EDRPOU) 45098580 (hereinafter referred to as the "Seller", "Company", or "DIANGE").

1.3. Personal data is processed in accordance with the Law of Ukraine "On Personal Data Protection", the Law of Ukraine "On Information", and other applicable laws and regulations of Ukraine.

1.4. By using the Website, placing an order, or providing personal information, the User acknowledges having been informed of the terms of this Policy.

1.5. DIANGE respects every User's right to privacy and takes appropriate measures to protect the information collected.

2. Cookies

2.1. A cookie is a small text file that a website may store on a User's device when they visit web pages.

2.2. The Website https://diange.com.ua uses cookies to ensure the proper functioning of the online store, improve customer service, and analyze how visitors interact with the Website.

2.3. Cookies may be used for the following purposes:

  • Saving products in the shopping cart.

  • Remembering User preferences and settings.

  • Ensuring the proper functioning of Website features.

  • Analyzing Website traffic and User behavior.

  • Improving Website speed and usability.

  • Maintaining security and preventing unauthorized activities.

  • Personalizing information and advertising communications where permitted by applicable law.

2.4. The Website may use both session and persistent cookies. Session cookies are stored during a browser session, while persistent cookies remain on the User's device for a specified period or until deleted.

2.5. Users may restrict or disable cookies through their browser settings. However, some features of the online store may not function properly if cookies are disabled.

2.6. Non-essential analytical and advertising cookies are used in accordance with applicable legal requirements, including obtaining User consent where required.

3. Privacy and Use of Personal Data

3.1. When placing an order, registering on the Website, contacting customer support, or performing other actions, Users may provide the Company with their personal data.

3.2. Personal data collected and processed may include:

  • First and last name.

  • Contact phone number.

  • Email address.

  • Delivery address or postal service branch number.

  • Information about ordered products.

  • Purchase history and customer inquiries.

  • Payment information and payment status.

  • Other information voluntarily provided by the User.

3.3. When visiting the Website, certain technical information may also be collected automatically, including IP address, browser type, device characteristics, date and time of visits, pages viewed, and other Website usage information.

3.4. Personal data is processed on lawful grounds, including the performance of a contract with the customer, compliance with legal obligations, or the User's consent where required.

4. Purposes of Personal Data Processing

4.1. DIANGE processes personal data for the following purposes:

  • Receiving, processing, and confirming orders.

  • Arranging payments and product deliveries.

  • Providing updates on order status.

  • Communicating with customers.

  • Providing consultations regarding DIANGE products.

  • Handling inquiries, complaints, and requests.

  • Processing product exchanges and returns in accordance with Ukrainian law.

  • Improving the functionality of the online store.

  • Conducting analytics and improving customer service.

  • Complying with accounting, tax, and other legal requirements.

  • Sending promotional and informational communications where appropriate consent has been obtained.

4.2. The Company does not use personal data for purposes incompatible with the original purposes of collection without an appropriate legal basis.

5. Disclosure of Personal Data to Third Parties

5.1. DIANGE maintains the confidentiality of customers' personal data and does not sell such information to third parties.

5.2. To properly fulfill orders and operate the online store, personal data may be shared with:

  • Postal and courier services, including Nova Poshta, for order delivery.

  • The WayForPay payment service and relevant financial institutions for payment processing.

  • Technical service providers necessary for Website operation.

  • Authorized Company employees and contractors to the extent necessary to perform their duties.

  • Government authorities where required by applicable Ukrainian law.

5.3. Personal data is shared only to the extent necessary to achieve legitimate processing purposes.

5.4. Persons who access personal data on behalf of the Company are required to ensure its appropriate protection and confidentiality.

6. Payments and Payment Information Security

6.1. The DIANGE online store uses the WayForPay payment service for online payments.

6.2. When a customer pays by bank card, payment information is processed by the relevant payment service in accordance with its security procedures.

6.3. DIANGE does not store full bank card numbers, CVV/CVC security codes, or other confidential payment credentials.

6.4. The Company may receive information about payment confirmation, transaction amounts, transaction status, and other data required to fulfill orders.

6.5. When cash on delivery is selected, payment information is processed by the relevant postal or financial service provider.

7. Informational Messages and Marketing Communications

7.1. DIANGE may inform customers about new products, special offers, promotions, discounts, gifts, and other brand news.

7.2. Promotional messages may be sent via email, SMS, or other available communication channels where appropriate User consent has been obtained.

7.3. Users have the right to unsubscribe from marketing communications at any time.

7.4. To unsubscribe, Users may follow the unsubscribe link provided in a message, where available, or contact the Company using the contact information published on the Website.

7.5. Messages relating to order confirmation, payment, delivery, or other matters necessary for contract performance may be sent regardless of whether the User subscribes to marketing communications.

8. Storage and Protection of Personal Data

8.1. DIANGE implements appropriate organizational and technical measures to protect personal data against unauthorized access, loss, destruction, unlawful use, alteration, and disclosure.

8.2. Access to personal data is restricted to authorized persons who require such information to perform their professional duties.

8.3. Personal data is stored for as long as necessary to fulfill the purposes for which it was collected or for the period required by applicable Ukrainian law.

8.4. After the applicable retention period expires, personal data is deleted or anonymized unless otherwise required by law.

9. User Rights

9.1. Under Ukrainian law, Users have the right to:

  • Know the sources of collection, location, and purposes of processing their personal data.

  • Obtain information about the conditions for accessing personal data.

  • Access their own personal data.

  • Request correction of inaccurate or outdated information.

  • Request deletion of personal data in cases provided for by law.

  • Withdraw previously given consent to personal data processing.

  • Object to personal data processing in cases provided for by law.

  • Submit complaints to the Ukrainian Parliament Commissioner for Human Rights or seek judicial protection.

  • Exercise other rights provided for by Ukrainian legislation.

9.2. To exercise these rights, Users may contact DIANGE using the contact information published on the Website.

10. Links to Third-Party Websites

10.1. The DIANGE Website may contain links to third-party websites, social media platforms, payment services, and other online resources.

10.2. The Company does not control the privacy practices of third-party resources and recommends that Users review their respective privacy policies.

11. Changes to This Privacy Policy

11.1. DIANGE reserves the right to amend or update this Privacy Policy in response to changes in legislation, Website operations, or the Company's internal processes.

11.2. An updated version of this Policy becomes effective upon publication on the Website unless otherwise specified in the revised version.

11.3. The current version of the Privacy Policy is always available on the official Website at https://diange.com.ua.

12. Contact Information

Personal Data Controller:

DIANGE Limited Liability Company (DIANGE LLC)

Company Registration Code (EDRPOU): 45098580

Official Website: https://diange.com.ua

Contact Phone: +380 50 777 10 16

For any questions regarding personal data protection, data processing conditions, correction, or deletion of personal information, Users may contact the Company through the official communication channels provided on the Website.